Privacy Policy
We know nobody wakes up excited to read policy pages (except maybe lawyers). Still, it’s important you know how our website works, what you can expect from us, and what we expect from you.
These policies are here to:
- Keep us transparent and compliant (hello POPIA 👋).
- Protect your rights and personal information.
- Explain how we use third-party tools and services.
We’ve kept things as clear and simple as possible — but yes, some “serious bits” are unavoidable. By using our website, you’re agreeing to these policies. If something isn’t clear, just get in touch and we’ll happily explain in plain English.
Privacy Policy
At Electric Pencil, your privacy matters to us (almost as much as coffee does, which says a lot). This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act (POPIA).
By using our website and services, you’re agreeing to this Privacy Policy.
- What We Collect
We only collect the information we need to deliver our services and run our business. This may include:
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- Basic details: Your name, email address, phone number.
- Order & payment info: Billing address, shipping address, payment method details (processed securely by trusted providers).
- Account details: If you register, your login credentials.
- Usage info: How you use our site, including IP address, browser type, and activity on our Website.
- Marketing preferences: If you’ve opted in to receive updates from us.
- How We Use Your Information
We use your personal information to:
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- Process and deliver Orders.
- Manage Subscriptions and accounts.
- Improve our Website and Services.
- Communicate with you about your Orders, services, or support requests.
- Send you updates, promotions, or newsletters (only if you’ve opted in).
- Comply with legal and regulatory requirements.
We will never sell or rent your personal information.
- Sharing Your Information
We may share your information with trusted third parties — but only when necessary, for example:
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- Payment processors to handle transactions.
- Delivery companies to get your Orders to you.
- IT service providers who help us keep things running smoothly.
We require these third parties to handle your data responsibly and in line with POPIA.
- Your Rights (Thanks to POPIA)
You have the right to:
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- Access the personal information we hold about you.
- Correct your details if they’re wrong.
- Request deletion of your information (unless we need it to comply with the law).
- Object to how we use your information for marketing.
- Withdraw consent where we’ve asked for it (like newsletters).
To exercise these rights, contact us via our Contact Page.
- Cookies
Like most websites, we use cookies (the digital kind, sadly not chocolate-chip) to:
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- Make our Website easier to use.
- Analyse how visitors use our site.
- Improve our services.
You can disable cookies in your browser, but some features of our Website may not work properly without them.
- Data Security
We keep your personal information safe using reasonable technical and organisational measures. But remember — no online system is 100% secure, so we can’t guarantee absolute protection.
- Data Retention
We only keep your personal information for as long as necessary:
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- To provide our services.
- To comply with legal or tax obligations.
- Or until you request deletion (unless we’re legally obliged to keep it).
- Children’s Privacy
Our services are not for anyone under 18. If you’re a parent or guardian and believe we’ve collected information about a child, please contact us immediately.
- Changes to This Policy
We may update this Privacy Policy from time to time. If the changes are significant, we’ll let you know. By continuing to use our Website, you agree to the updated policy.
- Contact Us
If you have questions, concerns, or requests about your personal information, please get in touch: 👉 https://www.electricpencil.co.za/contact/
That’s the end of the serious stuff 🎉. Thanks for sticking with us through the fine print — we know it’s not exactly edge-of-your-seat reading.
If you’ve got any questions, concerns, or just want something explained in plain English, we’re here to help. 👉 Contact us anytime
